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Workforce
Ontario’s Workforce Advantage: Educated, Talented and Available
At the heart of our outsourcing industry successes are the skills and talents of Ontario workers.
- IT and business-savvy. Ontario is the financial, head office and IT center of Canada. We have a large pool of experienced talent for the growing IT and business process outsourcing industry.
- Educated. 57% of Ontario workers have completed their post-secondary education, compared with the U.S. average of 38%.
- Dedicated. Staff turnover rate in call centers are low – less than 20% annually on average. The absenteeism rate is around 3%. The result? Lower recruitment and training costs; higher customer satisfaction.
- Multilingual. Our English is easy to understand and our accent is considered neutral. 20% of our workers speak a second language fluently. Major languages include French, Portuguese, Spanish, Chinese, Punjabi, Italian, German, Polish and Ukrainian.
Labor Force:
Smart...
- Entry-level service representatives commonly have degrees and technical certification.
- 55% of Ontario’s workforce of 6.5 million have completed their post-secondary education.
Diverse...
- Our accent is considered neutral, which makes our English easy-to-understand around the world. 20% of the workforce speaks a second language fluently.
- Toronto, designated by the U.N. as the world’s most multicultural city, boasts special strengths in Italian, Spanish, French, Mandarin, Cantonese and German.
Skilled...
- 16 community colleges across the province offer accredited, industry-driven training programs in contact center operations. And they’re steadily increasing their output of graduates to meet the growing demand.
- 20 universities, 25 community colleges, 9 privately funded degree-granting post-secondary schools and more than 450 registered private career colleges help businesses find staff from among their students.
Affordable...
- Salary and wage costs are lower than in the U.S.
- Favorable exchange rate lowers wage costs even further.
...and Dependable
- Less than 3% of time lost to absenteeism.
- Ontario’s 7% unemployment rate means there’s an abundance of educated, available workers.
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