| A highly competitive cost structure: |
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| • | Wage and benefit costs to employers are lower in Ontario than in many U.S. cities. |
| • | According to the 2006 KPMG Competitive Alternatives study, Canada is second only to Singapore in terms of annual call centre costs. |
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| An exceptional workforce: |
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| • | 59% of Ontario's workforce have completed their post-secondary education |
| • | Of the 24 Colleges of Applied Arts and Technology across Ontario, 16 offer specialized training in Call Centre operations |
| • | 20% of Ontario’s workforce speak at least one language besides English, including Chinese, French, German, Greek, Italian, Japanese, Portuguese or Spanish |
| • | Staff turnover rate is low and less than 3% of time is lost to absenteeism |
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| A state-of-the-art telecom infrastructure: |
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| • | Long distance lines are 100% digital |
| • | Long distance trunk lines are 100% fibre optic |
| • | Ontario offers a choice of carriers and has seamless voice, video and data links with U.S. carriers |
| • | Ontario is a world leader in digital microwave transmission, satellite communications services and data distribution networks
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| All figures in U.S. dollars. |
